At STOXX Inc. we want you to be completely satisfied with your purchase. If you need to return an item, we're here to help. Please review our return policy below.
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30-Day Return Window: You have 30 days from the date of receiving your item to request a return. Beyond this period, unfortunately, we cannot accept returns or process refunds.
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Eligibility for Return: To be eligible for a return, the item must meet the following conditions:
- It must be in the same condition as when you received it.
- It should be unworn, unused, and free from any damage.
- All original tags and packaging should be intact.
- You must provide the receipt or proof of purchase.
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Initiating a Return: To start a return, please contact us at [stoxxcity@gmail.com]. We will guide you through the return process and provide you with a return shipping label, along with instructions on how and where to send the package. Please note that we cannot accept returns without prior authorization.
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Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and work to resolve it promptly.
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Non-Returnable Items: Certain items are not eligible for return, including:
- Sale items and gift cards
Please reach out to us if you have any concerns about specific items or need clarification regarding their return eligibility.
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Exchanges: If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item. This will ensure a faster process and guarantee availability.
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Refunds: Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. If approved, we will initiate a refund to your original payment method within 30 days. Please note that the time it takes for your bank or credit card company to process the refund may vary.
We appreciate your understanding that certain factors, such as processing times and banking procedures, are beyond our control. Rest assured, we will do our best to expedite the refund process.
If you have any further questions or concerns about our return policy, please don't hesitate to contact us at [stoxxcity@gmail.com]. We are here to assist you.
Thank you for shopping at STOXX Inc. We value your satisfaction and strive to provide a seamless shopping experience.
STOXX Inc.